Amazon this morning mentioned its Alexa units have been among the many vacation season’s greatest-sellers, significantly the Echo and Echo Dot. However, the inflow of recent customers organizing their gadgets for the primary time on Christmas Day seemed to be higher than Alexa may deal with. The service crashed briefly on Christmas, as 1000’s of recent Alexa system owners tried to attach their Echo to Amazon’s servers across the identical time.
The Guardian first reported the Alexa outage, which started around 10 AM GMT and led present Echo house owners to complain they have been unable to make use of their gadgets for regular duties like taking part in music or sensible dwelling controls, for instance. Others mentioned they have been unable to arrange their device, regardless of not having every other web or residence Wi-Fi points, which appeared to level to a server-aspect outage.
Amazon’s Twitter account famous the problems had been remoted to Europe, saying at 8:43 AM EST (1:43 PM GMT): “Over the previous two hours some Echo gadgets in Europe have had intermittent connections.” The outage was resolved by the point the account had responded, which means it had solely lasted a few hours.
An Amazon spokesperson additionally confirmed the outage to TechCrunch. “For a brief interval yesterday morning we had a problem that intermittently impacted some Alexa prospects’ capability to work together with the service,” the spokesperson mentioned. “The Alexa service is now working usually.”